Srihari Balasubramaniam

Srihari resides in Mumbai, India and is an experienced leader with 17 + years leading teams, influencing outcomes and creating business impact in the areas of Service Delivery, Customer Engagement, Transitions, Quality and People Engagement having worked with some premier organisations in India. He devotes time to mentoring students, especially those within the economically-challenged strata on Career and Life Skills. Srihari strongly believes that's it's your people who will create value and great customer outcome and make them keep coming back. He is focused on influencing this aspect and create the intersection point where employee experience and customer experience meet. He has been able to demonstrate the linkage coupled with process rigor and governance in the last few assignments resulting in enhancement of key business metrics. As a student of Psychology, using the concepts of Positive Psychology in understanding human psyche and behaviour at the workplace, he has been able to leverage this for tangible business outcomes in terms of elevating customer experience, revenue growth and enhancing employee experience. Srihari has also been as a student of Spirituality and Yoga, introducing and applying concepts around holistic wellbeing, team work, virtuous and strength based leadership at the work place with his teams focusing on bringing out the true potential of the team. He believes in a "Learn it all" approach and have been consciously Re-learning newer dimensions in technology around AI, Robotics, Analytics and Areas of immense interest to him which is in the field of Psychology and its applications, Spirituality, Yoga and Vedanta.